"Frequently Asked Questions"

Hotel Booking

Multi-sector hotel rooms and vacations can be booked by calling us on +91 8306049133 (standard charges apply)
Yes, you can call us on +91 8306049133 (standard charges apply)
All group booking requests can be mailed to us at Travel@flybagna.com and we will revert to you within 24 hours. Alternatively you can get all details by calling us at +91 8306049133 (standard charges apply) When considering group bookings, we request you to please include as many details of your travel, such as number of adults and children travelling, preferred dates and destinations, etc.
Whether a booking is made online or over the phone, a confirmation would be sent to you via e-mail, which would include your reservation number and travel details.
You can send a request to us at Travel@flybagna.com and we will revert back to you within 24 hours with options for hotels and holidays as per your requirements. You can also call us on +91 8306049133 (standard charges apply)
For all hotel bookings made on the website, you will receive a confirmation number via e-mail. For hotel and vacation packages booked over the phone, our travel agents would process all your travel details and check for availability with the hotel. Your trip would then be confirmed over e-mail as soon as we receive a confirmation from the hotel.

Flight Booking

This is simply because we do not charge any markups or fee for using our services.
The fares displayed are provided by the airlines and do not include any additional fees payable for using Flybagna services. Rest assured you have the best and lowest deals applicable at the time of booking.
Yes, we do provide the option of booking tickets by calling our call centre. For any booking-related queries, please contact Flybagna
Yes, all prices shown are inclusive of all taxes and fees.
You can use our search bar to get results as per your preferences. You can select or deselect airlines based on your own preferences. You can also filter according to flight timings, number of stops and price.
The payment modes accepted in general are MasterCard, Visa, American Express and Diners Club. When you are redirected to the page for making your booking, please pay attention to the payment modes available for you.

Charges and Cancellation

You may change your hotel reservation details. However, certain charges as per the hotel policies might be applicable.
For hotel bookings, please report stolen or lost vouchers to us via phone or email and we will blacklist the same. We would then issue another voucher if it has not already been utilized.
You can call us on +91 8306049133 (standard charges apply). You can also email us at Travel@flybagna.com and our agents would respond to you in less than 1 working day.

Payments and Charges

Cancellation policies and charges will depend on the hotel booked. Flybagna, will charge a certain percentage of the total transaction amount as a processing charge for all cancellations above and beyond the charges by the hotel.
For online hotel bookings, only Visa and Mastercard credit cards are accepted. For offline hotel and vacation bookings, Visa, Mastercard, and Amex cards are accepted. We also accept payments by Visa Debit Cards issued by the following banks: - State Bank of India - HDFC bank - Axis Bank - Deutsche Bank - Karur Vysya Bank - Corp Bank - Indian Overseas Bank - ICICI Bank Debit Card Please note that certain cards might require a Verified by Visa (VBV) authentication. Kindly check with your bank for details. Cash deposits in ICICI Bank, HDFC Bank, and Citibank will also be accepted for hotel bookings. We also offer a cash-on-delivery payment option for hotel bookings. Please refer to the section below for more details.
Payments made by credit card will be reversed on the card after due payment is made. Payments made by all other forms will be refunded by cheque, issued within two working days upon cancellation. Any applicable cancellation charges will be applied prior to making refunds.

Credit Card Security

Your credit card security is our priority while you are in transaction with us. We have put in place various checks that ensure complete security for your credit card. We are diligent to share this information with our customers to ensure that we at Flybagna put customer privacy and data as our top priority.
Network Security
At a network level, your card information is protected by Secured Socket Layer (SSL) technology, provided by Thawte, the encryption technology industry leader. All IP (Internet Protocol) addresses are tracked and stored. They are required to locate people who may use a card for fraudulent activities.
Physical Security
Our Customer Service Executives are not allowed to carry their mobile phones or any other personal belongings while at work. Note pads given to Customer Service Executives are serial numbered and shredded in that particular order. Access to shopping websites is strictly forbidden while on work.
Third party authorisation
For all transactions where the name of the card holder and the passenger differ, we insist on a Third Party Verification (TPA) process. The TPA is an internationally accepted methodology to check credit card fraud. Here we request the card holder to verify their card details and signatures in a faxed format, thus ensuring that the card holder is aware of the transaction. Insist on a telephone landline and an address to facilitate investigations in the future, if required. Cross check the validity of the transaction with the respective banker / card issuer. The Banker / Card issuer may call the call holder to authenticate this transaction. We realise that some of these security processes look cumbersome. However our interest is not only in providing you the best in class travel product but also in ensuring that your data and security is truly protected. Hence we urge you to bear with us and help us to help you.

Privacy and Site Security

Yes, we are committed to protecting our customer’s information. Our staff of security technology professionals uses a range of the best security technology available. Your information is secured from unauthorized access from the Internet using the Thawte Certification Authority. We continually assess new technology for protecting your information to make sure that our information handling practices are in accordance with the highest industry standards and best practices on the Internet.
Flybagna undertakes all possible measures to ensure that your personal details are not compromised. Please refer to our Privacy Policy outlines for measures undertaken by us to protect your personal details.

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